# Agentforce Configure agents and actions on the Salesforce platform for business processes. Canonical profile: https://agenten-kompass.mmeierhoff.chatgpt.site/en/agents/agentforce/ Editor: [Michael Meierhoff](https://agenten-kompass.mmeierhoff.chatgpt.site/en/about/) Sources reviewed: 2026-10-09 Basis: provider documentation. Examples are editorial suggestions, not hands-on product tests. ## Overview Agentforce is Salesforce's product family for enterprise agents. The current builder sometimes uses the newer term Subagent for what were previously called Topics. - Provider: Salesforce - Product family: Salesforce Agentforce - Profile type: Enterprise agent platform - Environment: Salesforce platform - Connections: Salesforce data and actions - Setup: Configure Salesforce context and agent actions - Pricing model: Agentforce offers usage-based Flex Credits, conversation pricing and user licenses. Available combinations depend on the selected billing model. ## Operation & oversight Operational details for this profile have not yet been researched. ## Provider Salesforce develops the CRM platform and Agentforce for agents using business data and configured actions. Agentforce is offered through multiple license and consumption models. - Operator: Salesforce, Inc. - Organization: Company - Website: https://www.salesforce.com/ - Reviewed: 2026-10-09 - Provider source: https://www.salesforce.com/company/legal/privacy/ - Provider source: https://www.salesforce.com/agentforce/pricing/ ## Prices and included usage Pricing checked: 2026-10-09 Agentforce offers usage-based Flex Credits, conversation pricing and user licenses. Available combinations depend on the selected billing model. ### Flex Credits USD 500/100,000 Flex Credits Usage by executed actions; standard action 20 credits. Price source: https://www.salesforce.com/agentforce/pricing/ ### Conversations USD 2/conversation Conversation-based billing for customer-facing agents. Price source: https://www.salesforce.com/agentforce/pricing/ ### Agentforce User License USD 5/user/month User access; Flex Credit consumption is billed additionally. Price source: https://www.salesforce.com/agentforce/pricing/ ### Flat Fee Access USD 125/user/month Flat-rate employee access within the listed offer. Price source: https://www.salesforce.com/agentforce/pricing/ According to the pricing FAQ, Flex Credits and Conversations are alternative consumption models within an organization; unused Flex Credits expire at contract end. Pricing details: https://www.salesforce.com/agentforce/pricing/ ## Key features ### Agent Builder The builder is used to create, configure, test, and activate agents. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Subagents by task Subagents bundle tasks, instructions, and available actions. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Actions as tools Actions can invoke flows, prompt templates, Apex code, or queries. Source: https://developer.salesforce.com/docs/einstein/genai/guide/ascript-ref-actions.html ### Salesforce data and knowledge Agents can work with suitable Salesforce data and knowledge sources. Source: https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents ### Instructions and guardrails Natural-language instructions describe the agent's tasks and limits. Source: https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents ### Preview and testing The Builder provides preview and testing before activation. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Actions through extension points Documented action types include Apex REST, AuraEnabled, SOQL queries, and Invocable Methods. Source: https://developer.salesforce.com/docs/ai/agentforce/guide/get-started-actions.html ## Requirements and limits ### Supported Salesforce editions Requirement: The new Agentforce Builder is documented for Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Add-ons vary by agent type Requirement: Additional licenses vary by agent type; the specific entitlement must be checked in the Salesforce organization. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Salesforce organization and access Requirement: Data, actions, and channels depend on configured Salesforce connections and the organization's permissions. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Terminology change: topics/subagents Limitation: Since April 2026, Salesforce calls Topics Subagents in the new builder; both terms appear in the documentation during the transition. Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 ### Consumption models per organization Limitation: An organization uses Flex Credits or Conversations as its consumption model. Unused Flex Credits do not carry over to the next contract term. Source: https://www.salesforce.com/agentforce/pricing/ ## Example workflows ### Classify a service request - Your input: Customer question, approved knowledge base, and service flow - Possible result: An agent provides a sourced answer or hands the case to a person. - What to check: Review knowledge access, escalation, and write actions in the builder. ### Prepare a sales follow-up - Your input: Opportunity data, requirements, and defined email action - Possible result: The agent provides a personalized follow-up draft. - What to check: Approve the data basis and message before customer contact. ## Context Salesforce edition, agent type and add-ons determine functionality. Flex Credits and Conversations are alternative consumption models; actions require configured data and tool permissions. Current Salesforce Help, developer documentation, Trailhead and pricing page reviewed. Builder and agent type determine editions, add-ons and capabilities. The pricing page distinguishes Flex Credits, Conversations and user licensing. ## Sources - https://www.salesforce.com/agentforce/ - https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5 - https://developer.salesforce.com/docs/einstein/genai/guide/ascript-ref-actions.html - https://developer.salesforce.com/docs/ai/agentforce/guide/get-started-actions.html - https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents - https://help.salesforce.com/s/articleView?id=ai.agent_considerations.htm&language=en_US&type=5 - https://www.salesforce.com/agentforce/pricing/ [Sources and method](https://agenten-kompass.mmeierhoff.chatgpt.site/en/sources/)