# Glean Agents Build, manage and use agents grounded in connected company knowledge for multi-step tasks. Canonical profile: https://ki-agentenkompass.de/en/agents/glean/ Editor: [Michael Meierhoff](https://ki-agentenkompass.de/en/about/) Sources reviewed: 2026-10-12 Basis: provider documentation. Examples are editorial suggestions, not hands-on product tests. ## Overview Glean Agents is part of the Glean Work AI platform with an agent builder, orchestration and governance. - Provider: Glean Technologies, Inc. - Product family: Glean Agents - Profile type: Enterprise agent platform - Environment: Cloud enterprise platform - Connections: Company data, app connectors and external actions - Setup: Contact sales, set up enterprise access and connect data sources. - Pricing model: Price on request; no public amount in the reviewed sources. ## Key features ### Build agents The agent builder supports knowledge-grounded agents and multi-step workflows. Source: https://www.glean.com/ai-agents/agent-builder ### Use company knowledge Agents draw context from connected company sources. Source: https://www.glean.com/ai-agents ### Handle events Events can trigger agents and route tasks between them. Source: https://www.glean.com/ai-agents ### Respect permissions The platform provides permissions-aware governance and oversight. Source: https://www.glean.com/ai-agents ### Observe usage and errors Analytics show usage, error rates and feedback, among other measures. Source: https://www.glean.com/ai-agents ## Example workflows ### Create an internal briefing - Your input: A topic and approved company sources. - Possible result: A briefing grounded in internal sources. - What to check: Check source freshness and recipient permissions. ### Coordinate processing - Your input: A trigger and defined steps in connected systems. - Possible result: A coordinated workflow with traceable handoffs. - What to check: Check failures, approvals and logs. ## Requirements and limits ### Enterprise access Requirement: Entry is through a demo and sales; data connections require setup. Source: https://www.glean.com/get-a-demo ### Prepare data and permissions Requirement: Agent context depends on connected sources and their access permissions. Source: https://www.glean.com/ai-agents ### Contract and allowances Not yet confirmed: License scope, allowances and prices must be clarified with the provider. Source: https://www.glean.com/get-a-demo ## A good fit if … - your organisation wants agents to use knowledge from many connected apps - admins should control which write actions run in the background and who publishes agents - you need scheduled agents with run history and audit logs ## Less suitable if … - you want to start without a contract or demo; pricing is on request only - you are an individual without admin structure, since the controls assume roles Editorial assessment based on provider documentation. Not a product test. ## Usable AI models Fixed choice across providers Admins decide which models from the Glean catalogue are available; in Agent Builder these are the ones enabled for agents. This works through Glean's key or your own keys, which are then tied to your cloud. The checked pages do not mention custom endpoints or local models. - Model families named: OpenAI (GPT), Google (Gemini), Anthropic (Claude), Amazon (Nova), DeepSeek, Z.ai (GLM), Moonshot (Kimi), Nvidia (Nemotron) - Model choice: Automatic or your choice - Your own API key: Yes - Router or custom endpoint: Not stated - Local models: Not stated - Depends on: Admin approval Documented · Sources accessed on: 2026-11-05 - [Glean: Supported LLMs](https://docs.glean.com/administration/llms) - [Glean: Model choice](https://docs.glean.com/get-started/golive/model-choice) ## Europe & regional availability Official product and regional sources reviewed. The stated open points still require confirmation from the provider. Reviewed scope: Product access, feature limits and regional evidence Reviewed on: 2026-10-19 ### Europe: specific availability unconfirmed Availability still unclear Glean documents agents and regional partner sales. Some features depend on deployment: memory is available for GCP with Glean Universal Key; AWS and Azure require additional readiness approval. A complete European country matrix remains unconfirmed. Region covered: EU/EEA, United Kingdom and Switzerland Documented reason: The reviewed sources do not provide a complete list of supported countries for this. Official source: https://www.glean.com/ai-agents Official source: https://docs.glean.com/user-guide/assistant/memory-personalization Official source: https://www.glean.com/partners/partner-finder ## Accounts & permissions Based on provider documentation. Permissions depend on the account, integration and organization policies. Review the permissions actually requested before use. Configuration covered: Glean Agents in an enterprise workspace, interactive and scheduled runs Sources reviewed: 2026-11-05 ### Account used Documented with conditions: By default an agent runs under the identity of the user who invokes it. Alternatively an admin can set up an agent identity with a registered service credential, so the agent runs with the same fixed permissions for every invoker. Evidence: https://docs.glean.com/security/agents/background-agents Evidence: https://docs.glean.com/administration/agent-identity/overview ### Admin approval Documented: Admins control which write tools may run in the background without confirmation; a setting for default members governs who can share and publish agents. Moderators review agents before publication. An admin must register service credentials in the admin console before builders can attach them to agents. Evidence: https://docs.glean.com/security/agents/background-agents Evidence: https://docs.glean.com/administration/agent-identity/overview ### Data access & team sharing Documented with conditions: Access is enforced at execution time against the identity of the person executing the agent, not its creator. With an agent identity, the admin sets the credential's scope, which is the maximum access. Moderators can limit who may subscribe to an agent. Evidence: https://docs.glean.com/security/agents/background-agents Evidence: https://docs.glean.com/administration/agent-identity/overview ## Prices and included usage Pricing checked: 2026-10-12 Price on request; no public amount in the reviewed sources. The reviewed product and demo pages provide no specific plan price. Pricing details: https://www.glean.com/get-a-demo ## Operation & oversight Based on public provider documentation. Assessments are editorial inferences from the stated properties. Actual time requirements and reliability have not been measured. Deployment covered: Cloud platform; scheduled background runs and interactive use considered Sources reviewed: 2026-11-05 ### Files and working state Documented with conditions: Each subscription keeps its own saved inputs, which every scheduled run uses. The page does not say whether conversation context carries over between runs. Evidence: https://docs.glean.com/agents/concepts/schedule-triggers ### Sign-ins Documented with conditions: Certain configuration changes deactivate subscriptions, and each subscriber must manually reactivate the agent. A service credential does not depend on anyone's session; an admin can replace it with new credentials or revoke it, after which the agent loses access immediately. Evidence: https://docs.glean.com/security/agents/background-agents Evidence: https://docs.glean.com/administration/agent-identity/overview Evidence: https://docs.glean.com/agents/concepts/schedule-triggers ### Starting further runs Documented: Agents start manually or on a schedule with start date, time, time zone and repeat frequency. Each user can have up to 10 active background agents; the exact start time can vary when many agents are scheduled together. Evidence: https://docs.glean.com/agents/concepts/schedule-triggers ### Human intervention Documented with conditions: Scheduled runs have no per-run confirmation. Write tools that need confirmation are blocked from background runs. Moderators review inputs, tools and triggers before publishing. Evidence: https://docs.glean.com/security/agents/background-agents ### Detecting errors Documented: Runs appear under Chats with the Agents or Automations filter, and details can be opened. Admin audit logs and event logs exist, and audit logs can be streamed to SIEM tools. Subscribers receive emails about agent changes and an in-app banner when saved inputs need updating. Evidence: https://docs.glean.com/agents/concepts/schedule-triggers Evidence: https://docs.glean.com/security/agents/background-agents ### Resuming after failures Open in reviewed sources: The reviewed page does not describe automatic retries. Deleted or blank inputs are passed with their original value as context; scheduled runs have a maximum end-to-end duration. Paused subscriptions are reactivated manually. Evidence: https://docs.glean.com/agents/concepts/schedule-triggers ### Editorial assessment Operating it needs admin roles for background permissions and service credentials, moderators for publishing, and someone who watches runs and audit logs. Users must reactivate deactivated subscriptions individually. ## Memory and conversation continuity Scope: User personalization and separate agent-step memory Sources accessed: 2026-11-04 Saved and daily learned memories complement short-lived workflow context. ### Storage and scope Partly documented: Glean stores user-specific saved and learned memories; specific database technology is not named. - [Memory personalization](https://docs.glean.com/user-guide/assistant/memory-personalization) - [Memory administration](https://docs.glean.com/administration/assistant/configuration/memory-personalization) ### Selection and timing Documented: Explicit remember requests save directly; learned memory updates daily from activities and conversations when enabled. - [Memory personalization](https://docs.glean.com/user-guide/assistant/memory-personalization) - [Memory administration](https://docs.glean.com/administration/assistant/configuration/memory-personalization) ### Inspect, edit and delete Documented: Users can inspect, edit and delete memories or request forgetting; deleted content is excluded from future updates. - [Memory personalization](https://docs.glean.com/user-guide/assistant/memory-personalization) ### Agent and channel boundaries Documented: Personalization is private per user; agent access depends on configuration. Workflow-step state has separate boundaries. - [Memory personalization](https://docs.glean.com/user-guide/assistant/memory-personalization) - [Agent memory concepts](https://docs.glean.com/agents/concepts/memory) ### Retrieval Partly documented: Answers can show used memory sources; step memory passes preceding outputs by default. Long-term ranking remains unspecified. - [Memory personalization](https://docs.glean.com/user-guide/assistant/memory-personalization) - [Agent memory concepts](https://docs.glean.com/agents/concepts/memory) ### Session reset and compaction Partly documented: Saved memory remains until deletion; workflow context is separately bounded. A common conversation-compaction rule is undocumented. - [Memory administration](https://docs.glean.com/administration/assistant/configuration/memory-personalization) - [Agent memory concepts](https://docs.glean.com/agents/concepts/memory) ## Context Entry is through a demo and sales; data connections require setup. Official product documentation reviewed. Workflows and assessments are editorial; hands-on product tests are outside the scope of this directory. ## Open points Europe, availability still unclear: - Europe: specific availability unconfirmed Requirements and limits, not yet confirmed: - Contract and allowances ## Sources - [Enterprise AI agents: Build, deploy & orchestrate | Glean](https://www.glean.com/ai-agents) - [AI Agent Builder – Create No-Code Agents Visually | Glean](https://www.glean.com/ai-agents/agent-builder) - [Get a Work AI Demo | Glean](https://www.glean.com/get-a-demo) ## Provider Provider of the Glean platform for company knowledge and AI agents. - Operator: Glean Technologies, Inc. - Organization: Company - Website: https://www.glean.com/ai-agents - Reviewed: 2026-10-12 - Provider source: https://www.glean.com/ai-agents [Sources and method](https://ki-agentenkompass.de/en/sources/)