# moinAI AI chatbot platform from Hamburg for customer service, marketing and sales, with AI agents that fetch data through webhooks and hand over to people. Canonical profile: https://ki-agentenkompass.de/en/agents/moinai/ Editor: [Michael Meierhoff](https://ki-agentenkompass.de/en/about/) Sources reviewed: 2026-11-05 Basis: provider documentation. Examples are editorial suggestions, not hands-on product tests. ## Overview moinAI is a proprietary product of knowhere GmbH in Hamburg. The provider calls it an "agentic AI platform"; at its core it is a knowledge-based chatbot with actions through webhooks. - Provider: knowhere GmbH - Product family: moinAI - Profile type: AI chatbot for customer communication with configured actions - Environment: Chat widget on the website, messengers and WhatsApp; administration in the moinAI Hub - Connections: HubSpot, Salesforce, Zendesk, Shopify, Shopware, Zapier and live chat providers, plus freely configurable webhooks - Setup: Request a free demo or chatbot draft. According to the FAQ a chatbot can go live within a few weeks; you set up webhooks and AI actions in the hub. - Pricing model: From EUR 750 per month with annual payment, from EUR 880 with monthly payment; minimum term 3 to 12 months. The page does not say whether this is net. ## Key features ### AI agents for customer conversations AI agents answer from assigned knowledge sources. Standard agents are meant for simple information, specialised agents get instructions, resources and AI actions. Source: https://helpcenter.moin.ai/standard-ki-agent-vs-spezialisierter-ki-agent-alles-wissenswerte ### AI actions A webhook action calls a predefined webhook and processes the response, for example for availability, CRM lookup, shop search or ticket creation. There are also follow-up actions, web search and CSV actions. Source: https://helpcenter.moin.ai/ai-actions ### Knowledge Base with RAG You decide which sources the chatbot may learn from. According to the page nothing is generated without reliable information. Individual content can be switched on or off per agent. Source: https://www.moin.ai/technologie ### Live chat and handover According to the page agents forward complex or sensitive requests to responsible staff. The workflow catalogue mentions handovers in Microsoft Teams. Source: https://www.moin.ai/produkt/ai-agent ### Guardrails and compliance check The optional compliance check blocks non-compliant answers and can slow generation. A competitor list prevents mentions, communication rules control style. Source: https://helpcenter.moin.ai/ki-agenten-einstellungen ### Templates for processes The page shows ready-made chatbot workflows such as address change, customer verification, appointment booking and contract information from SQL. It does not describe triggers, steps and error handling. Source: https://www.moin.ai/ai-workflows ## Example workflows ### Check delivery status - Your input: A specialised agent with a webhook to the shipping system and an instruction for follow-up questions. - Possible result: The agent asks for the order number, fetches the status and states it in the chat. - What to check: Check the action used in the AI Playground and store texts for missing data. ### Prepare an address change - Your input: A follow-up action that leads to the form after an answer. - Possible result: With a positive reply the form starts and a webhook transfers the data. - What to check: Test the instruction, because the action does not trigger without it, and check the transfer in the target system. ## Requirements and limits ### Actions are predefined Limitation: Each webhook belongs to one use case and is created and published in the hub. The help article recommends several clearly separated actions and calls complex search agents less reliable. Source: https://helpcenter.moin.ai/ai-actions ### Actions limited per plan Limitation: The pricing page limits "AI agent actions" to 1, 5 or 10 per plan and process integrations to 1 or 3. Source: https://www.moin.ai/preise ### MCP only for the Knowledge Base Limitation: The moinAI MCP server opens the Knowledge Base to external AI tools such as Claude or Cursor. The reviewed pages do not describe connecting third-party MCP servers as agent tools. Source: https://helpcenter.moin.ai/moinai-mcp-server ### Unsuitable content Limitation: The help article names sensitive content such as dosages or allergens as well as granular figures as unsuitable for AI agents. Source: https://helpcenter.moin.ai/agents ### Model providers Not yet confirmed: The agent page names the GPT series or open-weight models, the technology page OpenAI only for internal processes and tailored models in the product. No reviewed page names concrete providers for operation. Source: https://www.moin.ai/technologie ### Independent multi-step work Not yet confirmed: The marketing page speaks of step-by-step processes and direct execution. The help articles show webhooks, forms and follow-ups for this, but no step sequence planned by the agent itself. Source: https://www.moin.ai/produkt/ai-agent ## A good fit if … - you want customer requests on the website or in messengers answered from your own knowledge sources - individual queries such as delivery status or appointments should run into your systems through webhooks - you want a guided rollout with handover to a live chat ## Less suitable if … - you want an agent that plans tasks itself or runs on a schedule without a customer conversation - you want to check the host, model providers and sub-processors publicly before signing - you need short terms or a self-service test without a conversation Editorial assessment based on provider documentation. Not a product test. ## Usable AI models Fixed choice across providers The product page names models from the GPT series or open-weight models, while the technology page speaks of proven models in Germany without naming them. The pricing page lists processing via Azure in Western Europe and an EU option at OVH. The pages checked do not say how you choose or which model runs on your plan. - Model families named: OpenAI (GPT) - Model choice: Not stated - Your own API key: Not stated - Router or custom endpoint: Not stated - Local models: Not stated Partly documented · Sources accessed on: 2026-11-05 - [moinAI: AI Agent](https://www.moin.ai/produkt/ai-agent) - [moinAI: Technology](https://www.moin.ai/en/technology) - [moinAI: Pricing](https://www.moin.ai/en/pricing) ## Europe & regional availability GDPR page, help article, technology page and linked privacy policy reviewed. The privacy policy mainly describes the website. The data processing agreement is available only on request. Reviewed scope: Hosted platform; location statements without a named host Reviewed on: 2026-11-05 ### Location Availability still unclear The GDPR page says everything is hosted in Germany. The help article shows in a figure a data centre in Europe without US cloud providers. Neither page names a host. Region covered: Germany or Europe Documented reason: The two statements differ in scope; both come from the provider. Official source: https://www.moin.ai/chatbots-dsgvo Official source: https://helpcenter.moin.ai/datenschutz-bei-moinai ### Model providers and training Availability still unclear The agent page names the GPT series or open-weight models. The technology page names OpenAI for internal processes. According to the article a model for voice recordings runs on its own infrastructure, without training. The pages say nothing about training on chat content. Region covered: Open Documented reason: No reviewed page says where models for chat answers run or who operates them. Official source: https://www.moin.ai/produkt/ai-agent Official source: https://www.moin.ai/technologie Official source: https://helpcenter.moin.ai/datenschutz-bei-moinai ### Data processing agreement Availability still unclear According to the pricing page the data processing agreement is part of all plans. According to the GDPR page you can view it on request by email. The text was not reviewed. Region covered: EU/EEA Documented reason: Existence is documented, content and sub-processors are not public. Official source: https://www.moin.ai/preise Official source: https://www.moin.ai/chatbots-dsgvo ### Sub-processors and certificates Availability still unclear The reviewed pages name no sub-processors and no certificates for the product. The privacy policy names website service providers such as HubSpot, Cloudflare and Zapier, and no AI provider. "GDPR compliant" is a provider claim. Region covered: EU/EEA Documented reason: Not publicly documented; the help article refers to the Customer Success team. Official source: https://www.moin.ai/chatbots-dsgvo Official source: https://helpcenter.moin.ai/datenschutz-bei-moinai Official source: https://www.moin.ai/datenschutz ## Accounts & permissions Based on provider documentation. Permissions depend on the account, integration and organization policies. Review the permissions actually requested before use. Configuration covered: Hosted platform with administration in the hub Sources reviewed: 2026-11-05 ### Account used Documented with conditions: SSO uses OpenID Connect with Google ID and Microsoft Entra ID. Availability depends on the licence, and Customer Success must enable it. The reviewed pages do not mention SCIM. Evidence: https://helpcenter.moin.ai/single-sign-on ### Admin approval Documented: The roles are Tester, Viewer, Editor and Manager. Only managers access bot settings, manage users and delete conversations. The pages do not describe approval of individual agent actions. Evidence: https://helpcenter.moin.ai/benutzermanagement Evidence: https://www.moin.ai/produkt/ai-agent ### Data access & team sharing Documented with conditions: Agents reach only what webhooks and integrations release. Credentials sit in the webhook's headers or Basic Auth. According to the article the MCP server's API key grants wide access to the Knowledge Base; deleting there is final. Evidence: https://helpcenter.moin.ai/webhooks Evidence: https://helpcenter.moin.ai/moinai-mcp-server ## Prices and included usage Pricing checked: 2026-11-05 Three plans with "from" prices. The page names no trial, but a free chatbot draft and a demo. According to the page there is no setup fee. ### Business From EUR 750 paid annually, from EUR 880 paid monthly, each per month 15 AI agents, 1 AI agent action, 1 process integration, 20 MB Knowledge Base, 3-month minimum term. Price source: https://www.moin.ai/preise ### Growth From EUR 1,350 paid annually, from EUR 1,580 paid monthly, each per month 35 AI agents, 5 AI agent actions, 3 process integrations, 50 MB Knowledge Base, 6-month minimum term. Price source: https://www.moin.ai/preise ### Professional From EUR 2,500 paid annually, from EUR 2,930 paid monthly, each per month 75 AI agents, 10 AI agent actions, 3 process integrations, 100 MB Knowledge Base, 12-month minimum term. Price source: https://www.moin.ai/preise According to the page all plans include unlimited conversations, a data processing agreement, HubSpot, Salesforce and Zendesk connections and webhooks. Third-party price information was not used. Pricing details: https://www.moin.ai/preise ## Operation & oversight Based on public provider documentation. Assessments are editorial inferences from the stated properties. Actual time requirements and reliability have not been measured. Deployment covered: Hosted operation by the provider Sources reviewed: 2026-11-05 ### Files and working state Documented: According to the help article conversations stay in the hub until the end of the contract by default. Managers set a deletion period from 30 days to "never", whereas the glossary says "never to 1 year". The Knowledge Base is limited to 20 to 100 MB per plan. Evidence: https://helpcenter.moin.ai/datenschutz-bei-moinai Evidence: https://www.moin.ai/chatbot-lexikon/chatbots-datenschutz-dsgvo Evidence: https://www.moin.ai/preise ### Sign-ins Documented: The hub supports SSO through OpenID Connect, depending on the licence. Webhooks use API keys, Basic Auth or JWT; the help recommends API key and JWT together with TLS. Evidence: https://helpcenter.moin.ai/single-sign-on Evidence: https://helpcenter.moin.ai/webhooks ### Starting further runs Open in reviewed sources: Agents answer when customers write. The reviewed pages do not describe schedules or event-driven runs without a conversation; webhooks start from the bot. Evidence: https://helpcenter.moin.ai/ai-actions Evidence: https://helpcenter.moin.ai/webhooks ### Human intervention Documented with conditions: According to the page complex requests go to staff. Agents can be active separately in preview and live. The pages do not describe approval before an action; follow-ups only ask the customer. Evidence: https://www.moin.ai/produkt/ai-agent Evidence: https://helpcenter.moin.ai/agents Evidence: https://helpcenter.moin.ai/follow-up-aktionen-f%C3%BCr-ki-agenten-erstellen ### Detecting errors Documented with conditions: In the AI Playground you check the action used, and webhooks can be tested with test data. On an authentication error the webhook sets an error variable. The article does not describe server errors and timeouts. Evidence: https://helpcenter.moin.ai/webhooks Evidence: https://helpcenter.moin.ai/ai-actions ### Resuming after failures Documented with conditions: On errors a form leads the person back to re-enter data, and conditions and fallback texts catch missing data. The article does not describe retry logic. Evidence: https://helpcenter.moin.ai/webhooks ### Editorial assessment moinAI is well documented for supervised customer conversations but narrow in terms of independent agent work: actions are set up in advance, and runs depend on a conversation. For the host, model providers and sub-processors you need the data processing agreement or a request. ## Memory and conversation continuity Scope: Context only within a session; no memory feature documented Sources accessed: 2026-11-05 Contexts are the memory of a conversation and end with the session. Storage across sessions is not provided. ### Storage and scope Partly documented: Information is held as named variables in the session context, such as user_name. The article does not name the physical storage location. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) ### Selection and timing Documented: Variables come through the widget API, from forms or from webhooks. They are set automatically or as configured. The article does not describe selection by the model. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) ### Inspect, edit and delete Not publicly established: The article describes no view for editing or deleting individual contexts. Managers can delete conversations. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) - [moinAI Helpcenter: Benutzermanagement](https://helpcenter.moin.ai/benutzermanagement) ### Agent and channel boundaries Documented: Context applies per session and can be used in agents, forms, webhooks and text placeholders. A level across sessions or channels is not provided. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) ### Retrieval Documented: Variables are available through placeholders such as {{user_name}}. Agents know date and time automatically. Semantic retrieval for conversation knowledge is not described. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) ### Session reset and compaction Documented: When the session expires, the information is deleted automatically according to the article. The page says nothing about compaction. - [moinAI Helpcenter: Kontexte in der Gesprächsführung](https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung) ## Context A contract with a minimum term and maintained knowledge sources. The product works within customer conversations; actions are set up in advance and limited per plan. The reviewed pages name no host, model provider or sub-processors. Official website, pricing page, privacy pages and help articles reviewed. Feature descriptions come from the provider; example tasks are editorial. The data processing agreement is available only on request and was not seen. Our own hands-on tests are still pending. ## Open points Europe, availability still unclear: - Location - Model providers and training - Data processing agreement - Sub-processors and certificates Requirements and limits, not yet confirmed: - Model providers - Independent multi-step work ## Sources - https://www.moin.ai/ - https://www.moin.ai/produkt/ai-agent - https://www.moin.ai/ai-workflows - https://www.moin.ai/preise - https://www.moin.ai/chatbots-dsgvo - https://www.moin.ai/technologie - https://www.moin.ai/faq - https://www.moin.ai/impressum - https://www.moin.ai/chatbot-lexikon/chatbots-datenschutz-dsgvo - https://www.moin.ai/datenschutz - https://helpcenter.moin.ai/agents - https://helpcenter.moin.ai/standard-ki-agent-vs-spezialisierter-ki-agent-alles-wissenswerte - https://helpcenter.moin.ai/follow-up-aktionen-f%C3%BCr-ki-agenten-erstellen - https://helpcenter.moin.ai/ki-agenten-einstellungen - https://helpcenter.moin.ai/datenschutz-bei-moinai - https://helpcenter.moin.ai/benutzermanagement - https://helpcenter.moin.ai/single-sign-on - https://helpcenter.moin.ai/ai-actions - https://helpcenter.moin.ai/webhooks - https://helpcenter.moin.ai/moinai-mcp-server - https://helpcenter.moin.ai/kontexte-in-der-gespraechsfuehrung ## Provider knowhere GmbH, based in Hamburg, offers the chatbot platform moinAI. - Operator: knowhere GmbH - Organization: Provider - Website: https://www.moin.ai - Reviewed: 2026-11-05 - Provider source: https://www.moin.ai/impressum - Provider source: https://www.moin.ai/ [Sources and method](https://ki-agentenkompass.de/en/sources/)