# SAP Joule Agents Prebuilt and custom AI agents from SAP that run multistep business processes across SAP and other systems and are coordinated by Joule Assistants. Canonical profile: https://ki-agentenkompass.de/en/agents/sap-joule-agents/ Editor: [Michael Meierhoff](https://ki-agentenkompass.de/en/about/) Sources reviewed: 2026-11-05 Basis: provider documentation. Examples are editorial suggestions, not hands-on product tests. ## Overview According to SAP, the name Joule Agents is current. Joule is the overall engagement layer, Joule Work the interface, Joule Assistants coordinate, Joule Agents execute, and Joule Studio builds custom agents. SAP AI Agent Hub manages them, including agents from other vendors. - Provider: SAP - Product family: SAP Joule Agents - Profile type: Agents for SAP business processes, with builder and governance - Environment: In Joule Work on desktop, web and mobile, embedded in SAP applications, and in the background on an event or schedule - Connections: SAP and other systems through MCP and A2A; n8n workflows, LangChain and LlamaIndex in Joule Studio - Setup: Requires a qualifying SAP cloud subscription and activation of Joule. You build custom agents in Joule Studio with low-code or pro-code. The product page offers a demo request as the entry point. - Pricing model: According to SAP training, premium AI runs on AI Units: 0.02 AI Units per agent action in 2026. The reviewed pages give no price per AI Unit. Custom agents run at no additional cost until the end of 2026 under a promotion. ## Key features ### Prebuilt agents According to SAP, Joule Agents run multistep tasks across SAP and other systems. Offerings exist per area such as finance, spend, supply chain, HR and customer experience. Source: https://www.sap.com/products/artificial-intelligence/ai-agents.html ### Coordination by assistants Joule Assistants interpret role and intent and choose the matching agents. Joule Work chooses the assistant for a task. Source: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ ### Three operating modes Agents work in conversation, embedded in applications, or in the background, triggered by a business event, a schedule or a system signal. Source: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### Joule Studio Builds agents and n8n workflows from a prompt, with low-code or pro-code, and provides them in Joule Work. According to the page, apps are coming soon. Source: https://www.sap.com/products/artificial-intelligence/joule-studio.html ### SAP AI Agent Hub Central inventory for SAP and other agents with monitoring, security rules and audit trail. According to training it is a base capability, with a premium tier for customers with Joule Studio or AI Units. Source: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### MCP and A2A According to the product page, prebuilt agents use Model Context Protocol and Agent2Agent for cross-system workflows. Source: https://www.sap.com/products/artificial-intelligence/ai-agents.html ## Example workflows ### Review billing anomalies - Your input: Billing data in the SAP system and an activated Billing Anomaly Agent. - Possible result: The agent flags unusual taxes and charges for review. - What to check: Review flagged cases and confirm the agent's availability in your own plan. ### Build a custom procurement agent - Your input: A business description of the desired outcome in Joule Studio. - Possible result: Joule Studio creates an agent from it that can be used in Joule Work after testing. - What to check: Check permissions, approval steps and expected AI Unit consumption before rollout. ## Requirements and limits ### SAP cloud subscription Requirement: According to training, Joule Base comes with qualifying SAP cloud subscriptions and needs an entry to accept the AI terms. Agents are planned as premium AI. Source: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb ### Consent for custom agents Requirement: During the free promotion a Customer Administrator must consent once. Without consent, deploying custom agents is blocked. Source: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ### Availability differs by agent Limitation: Training names general release, early access and planned dates in 2026 for the examples. The reviewed page contains no reliable complete list. Source: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### Free promotion ends Limitation: According to SAP, the agent builder is free until December 2026 and then becomes a premium AI feature. The skill builder remains a base feature. Source: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ ### Prices for AI Units and runtime from 2027 Not yet confirmed: Training names consumption values but no price per AI Unit. For the runtime of custom agents it names billing through BTPEA, CPEA or PAYG without amounts. Source: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb ## A good fit if … - your processes already run on SAP cloud products - agents should work with existing SAP permissions and an audit trail - you want to build custom agents close to SAP data in Joule Studio ## Less suitable if … - you have no SAP landscape and are looking for a standalone agent - you want to calculate total costs before talking to sales - you want to try an agent right away without administrators Editorial assessment based on provider documentation. Not a product test. ## Usable AI models Fixed choice across providers In Joule Studio, according to SAP, you choose from a range of language models for your own agents, with fields for provider, base model, advanced model and backup provider. The SAP tutorial shows OpenAI with GPT-4o; the pages checked give no complete list. They also do not say which models the prebuilt agents use. - Model families named: OpenAI (GPT) - Model choice: You choose - Your own API key: Not stated - Router or custom endpoint: Not stated - Local models: Not stated Partly documented · Sources accessed on: 2026-11-05 - [SAP Tutorials: Create agent to coordinate skills](https://developers.sap.com/tutorials/joule-studio-codejam-6-agent) - [SAP Learning: Building Joule agents](https://learning.sap.com/courses/getting-started-with-joule-studio-classic-edition/building-joule-agents-with-joule-studio-classic-edition_c0cc36a2-6f76-4d03-b6d0-abed14a82eda) - [SAP News: New Joule Studio](https://news.sap.com/2026/05/new-joule-studio-enterprise-scale-agentic-development/) ## Europe & regional availability The Joule help PDF (as of 20 October 2026) applies to Joule. The reviewed pages contain no separate region list for Joule Agents. Reviewed scope: Joule data centers in Europe; agent-specific commitments open Reviewed on: 2026-11-05 ### Joule data centers in the EU With requirements The help names Frankfurt (EU01, EU10, EU11 as EU Access only, EU30) and Amsterdam (EU20) with subprocessor region Europe. You choose the data center during setup. Region covered: EU Documented reason: Applies to Joule. The help does not say whether every agent runs in every data center. Official source: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ### United Kingdom and Switzerland Availability still unclear The data center table names neither the United Kingdom nor Switzerland. For other locations the help points to cross-consumption across data centers. Region covered: United Kingdom and Switzerland Documented reason: No region in the table; the page does not state conditions for such customers. Official source: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ### Transfers and responsibility Availability still unclear SAP states that the customer must assess restrictions on international data transfers. Joule data can be used in anonymized form for improvement. Retention of interaction data defaults to one year after consent. Region covered: EU/EEA Documented reason: The page contains no commitment on in-region processing per agent. Official source: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ## Accounts & permissions Based on provider documentation. Permissions depend on the account, integration and organization policies. Review the permissions actually requested before use. Configuration covered: SAP-operated layer on top of existing SAP systems Sources reviewed: 2026-11-05 ### Account used Documented: According to the architecture, SAP Cloud Identity Services controls authentication, authorization and federation. Agents work in the user context or autonomously with their own technical identity. The help describes configuration through SAP Identity Authentication. Evidence: https://architecture.learning.sap.com/docs/ref-arch/98efa0 Evidence: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ### Admin approval Documented with conditions: According to SAP, agents respect existing authorizations and have built-in oversight. Some agents act only after human approval. In Joule Studio you define human steps yourself. The pages do not fully list which prebuilt agents act without approval. Evidence: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ Evidence: https://architecture.learning.sap.com/docs/ref-arch/219c07 ### Data access & team sharing Documented: According to the architecture, effective rights are the intersection of user and agent permissions, enforced by the Agent Gateway. The architecture says bidirectional connection through the Agent Gateway for third-party agents is not yet supported. Evidence: https://architecture.learning.sap.com/docs/ref-arch/98efa0 ## Prices and included usage Pricing checked: 2026-11-05 The product page only offers a demo request. SAP training describes the consumption model but gives no price per AI Unit. ### Joule Base No additional cost with a qualifying SAP cloud subscription Joule in conversation, skills and guidance in SAP applications. Price source: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb ### Premium AI 0.02 AI Units per agent action in 2026; price per AI Unit not stated Agents. SAP planned the new model for Q3 2026 as a phased rollout. Price source: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb ### Joule Studio Building at no cost within fair use; runtime at no additional cost until the end of 2026 under a promotion, then by consumption Custom agents, apps and workflows. Price source: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb The figures come from an SAP training page, not a price list. For current classifications it points to the SAP Business AI Feature Catalog. Third-party pricing was not used as evidence. Pricing details: https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb ## Operation & oversight Based on public provider documentation. Assessments are editorial inferences from the stated properties. Actual time requirements and reliability have not been measured. Deployment covered: SAP-managed runtime; custom agents optionally on a customer-managed account through A2A Sources reviewed: 2026-11-05 ### Files and working state Documented with conditions: According to SAP, Joule Work connects local files in a sandbox. Conversations in the web client expire after 8 hours of inactivity and are deleted 7 days after creation. The pages do not describe the working state of individual agent runs. Evidence: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ Evidence: https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ### Sign-ins Documented: SAP Cloud Identity Services manages sign-in and federation. According to training, each agent action carries your identity and permissions; according to the architecture, autonomous agents have their own technical identity. Evidence: https://architecture.learning.sap.com/docs/ref-arch/98efa0 Evidence: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### Starting further runs Documented: In system-triggered mode agents start on a business event, schedule or system signal. In conversational and embedded mode they start on request. Evidence: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### Human intervention Documented: The builder provides human steps. Examples are corrections in the Data Management Assistant only after approval and built-in review for material reservations. With the Financial Closing Assistant you control how far agents participate. Evidence: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ Evidence: https://architecture.learning.sap.com/docs/ref-arch/219c07 ### Detecting errors Documented with conditions: According to training, decisions are logged and shown in AI Agent Hub with exception rates and execution telemetry. The interface itself was not checked. Evidence: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 Evidence: https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ ### Resuming after failures Open in reviewed sources: Training says agents adapt to changed conditions. The reviewed pages do not describe resuming after errors or aborts. Evidence: https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 ### Editorial assessment SAP describes permissions and oversight in detail, but the evidence comes mainly from training and architecture pages. You need to confirm resuming, agent-specific data storage and prices with SAP. ## Memory and conversation continuity Scope: Joule Memory at user level; not described for individual agents Sources accessed: 2026-11-05 Joule Memory is off by default, private and can be viewed, deleted and exported. The help does not say whether or how individual agents use it. ### Storage and scope Partly documented: Joule stores semantic memories such as preferences and roles and episodic summaries of conversations. Memories stay until you delete them. The section does not state the exact storage location. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ### Selection and timing Partly documented: Memory is off by default. After you turn it on, Joule learns from your conversations. The page describes selection only roughly through the memory types. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ### Inspect, edit and delete Documented: Under Settings and Personalization you view memories, delete some or all and export them. After you turn it off they stay stored but are not used. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ### Agent and channel boundaries Partly documented: Memories are private and only for your own Joule experience. The section does not say whether individual agents access them. This applies in Joule Work and the web client. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ### Retrieval Partly documented: You can ask Joule what it knows about you. The page does not describe how agents retrieve memories during a run. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ### Session reset and compaction Partly documented: Conversations expire after 8 hours of inactivity and are deleted after 7 days. The reviewed help does not mention compaction in this context. - [SAP Help: What is Joule (PDF)](https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf) ## Context An SAP cloud subscription, permissions in the SAP system and often AI Units. Whether an agent is generally available, in early access or only planned differs by agent. Resuming after errors and agent memory stay open on the reviewed pages. SAP product pages, Q3 2026 release highlights, SAP training pages, architecture documents and the Joule help PDF reviewed. The product page FAQ answers were collapsed in retrieval. Community posts and some tutorials could not be read and are not used as evidence. Example tasks are editorial. Hands-on tests are still pending. ## Open points Europe, availability still unclear: - United Kingdom and Switzerland - Transfers and responsibility Requirements and limits, not yet confirmed: - Prices for AI Units and runtime from 2027 ## Sources - https://www.sap.com/products/artificial-intelligence/ai-agents.html - https://www.sap.com/products/artificial-intelligence/joule-studio.html - https://news.sap.com/2026/10/ai-release-highlights-q3-2026/ - https://learning.sap.com/courses/introducing-joule/getting-to-know-joule-agents_f9d18ca0-1021-4c1a-a044-4c00ec8c2898 - https://learning.sap.com/courses/introducing-joule/understanding-the-commercial-model_a778010e-ba84-4378-ab3f-6c4b31d360eb - https://architecture.learning.sap.com/docs/ref-arch/219c07 - https://architecture.learning.sap.com/docs/ref-arch/98efa0 - https://help.sap.com/doc/75f5965fbb514fbcb89f1e47c094ea3f/CLOUD/en-US/9d8c0ef2443b49f993a27de8f38f83af.pdf ## Provider SAP offers enterprise software and provides Joule as the AI layer for it. - Operator: SAP - Organization: Provider - Website: https://www.sap.com - Reviewed: 2026-11-05 - Provider source: https://www.sap.com/products/artificial-intelligence/ai-agents.html [Sources and method](https://ki-agentenkompass.de/en/sources/)