What it does
7 features
Lime Connect · Customer communication platform with AI agents
Product and access
Lime Connect has been the new name of Userlike since 10 September 2025. According to the documentation Userlike has belonged to Lime Technologies from Lund, Sweden, since 2021. The company is called Lime Connect (Userlike) GmbH and is based in Cologne.
Core features
7 features from provider sources · checked on 5 November 2026. Availability and limits are directly below.
AI agent in customer conversations
The AI agent answers requests from the knowledge base through website chat, WhatsApp, email and other channels. According to the page it also handles orders, complaints and appointments.
Source 2API actions
The agent sends HTTP requests to external systems with GET, PATCH, POST, PUT or DELETE. You define when it triggers the action and filter the response with JMESPath.
Source 18MCP servers
MCP servers connect, for example, CRM, ticketing or shops. In the agent you enable individual actions, for example for Shopify. According to the documentation OAuth is not supported, but an auth token is.
Source 13Workflows
Rule-based processes in the visual editor. Triggers are new conversation, webhook (beta), handover from the agent, a time from a contact field or manual start. Workflows are an add-on.
Source 23AI Copilot
The Copilot suggests answers from the knowledge base to staff and summarises conversations as a note. It does not chat directly with contacts.
Source 14Guidelines
Fixed rules apply to every action of the agent, at most 20 per setup and 2,000 characters each. Above 100% "instruction load" the AI follows the rules less reliably according to the documentation.
Source 16
Show all 7 features
Execution history
The view shows the agent's sessions, ratings and resolution rate, with a detail view for each AI answer. The page does not describe error messages and retention.
Source 15
Usable AI models
Models not stated
According to the vendor, the models run exclusively on Microsoft Azure and AWS Bedrock with server locations in the EU. The pages checked do not name the models behind this. They also describe no model choice or keys of your own.
Model families named
None named
- Model choice
- Not stated
- Your own API key
- Not stated
- Router or custom endpoint
- Not stated
- Local models
- Not stated
The rating covers the generally available main access. Not publicly established · Sources accessed on
Lime Connect: AI automation · Lime Connect Docs: Connect AI · Lime Connect: AI info
Does it fit my task?
2 practical tasks · 6 requirements and limits
A good fit if …
- you want to automate customer requests across several channels and hand over to your team
- the agent should fetch and change data from CRM or shop through API actions or MCP
- you want to start with a small agent budget per conversation
Less suitable if …
- you want an agent for internal tasks or processes without a customer conversation
- each write action has to be confirmed by a person in advance
- you want to check the model provider and the sub-processors publicly before making a request
Editorial assessment based on provider documentation. Not a product test.
Practical tasks
Editorial examples based on documented features. No product tests performed.
Fetch order data in chat
- Your input
- An AI agent with an API action on the shop system and a clear trigger condition.
- Possible result
- The agent fetches the data and answers in chat, filtered to the relevant fields.
- What to check
- Limit the response with JMESPath and check it in the detail view of the execution history.
Capture a meter reading through a workflow
- Your input
- A workflow action that hands over to a workflow with the start "On Connect AI handover".
- Possible result
- The workflow collects details in a rule-based way and saves them to the contact profile.
- What to check
- Check the faulty node in the execution log and create fallback paths for missing input.
Have an AI agent fetch order data through an API action and hand over to the team after a bad rating.
Your possible prompt
Handle this customer request using the approved knowledge sources. Prepare a sourced response and hand unclear cases to the service team. Check permissions before taking actions in customer systems.
Adjust the task, data and permissions.
Requirements and limits
Requirement
AI agent is an add-on
The AI agent costs an additional EUR 99 per month and requires Pro or Enterprise. The Free plan does not include it.
Source 4Limitation
AI Automation Hub is being discontinued
According to the documentation the hub will be discontinued on 31 December 2026; its successor is Connect AI.
Source 20Limitation
Few actions recommended
The documentation advises keeping the number of actions small, because otherwise errors and confusion increase for the AI.
Source 12Not yet confirmed
Models and model providers
The product page names Azure and AWS Bedrock as hosting for the models, but no model name and no model provider. The documentation also names no model choice.
Source 2Not yet confirmed
Approval before actions
The reviewed pages describe no confirmation before an API or MCP action. Workflows only say generally that people can be brought in when needed.
Source 13Not yet confirmed
Independent multi-step work
The pages describe individual actions and rule-based workflows. They do not say how the agent chains several steps itself, handles errors or returns to the conversation.
Source 19
Can I use it?
With requirements
Europe & regional availability
Privacy page, DPA page, privacy policy and AI product page reviewed. The data processing agreement itself and the sub-processor list are available only on request and were not seen.
Reviewed scope: Hosted platform; data in Germany according to the provider, AI models in the EU
Reviewed on:
Available
Chat data in Germany
According to the privacy page chat data is stored on servers in Germany and processed exclusively in Europe. The DPA page names ISO 27001-certified server infrastructure in Germany, but not its operator.
Region, reason and source
Region covered: Germany and Europe
Documented reason: Provider statement. According to the text the certificate refers to the infrastructure, and the page names no operator. The AI product page, by contrast, speaks of servers in Europe.
Official source · connect.lime-technologies.com · Official source · connect.lime-technologies.com · Official source · connect.lime-technologies.com
With requirements
AI models on Azure and AWS Bedrock
According to the AI product page the models run exclusively on Microsoft Azure and AWS Bedrock, with all server locations in the EU. The page does not name which models and regions these are.
Region, reason and source
Region covered: EU
Documented reason: Model name, model provider and region open.
With requirements
Training on customer data
In a feature card the privacy page rules out training external AI models on customer data without exception. Its FAQ qualifies this: not "without an appropriate legal basis".
Region, reason and source
Region covered: EU/EEA
Documented reason: The two statements differ; the data processing agreement would be decisive.
Available
Data processing agreement and sub-processors
You request the data processing agreement through a form; according to the page it contains the full sub-processor list. The public page names only Cloudflare Turnstile for the form. The privacy policy names for the website among others AWS and 360dialog, and no AI provider.
Region, reason and source
Region covered: EU/EEA
Documented reason: Requesting the agreement is documented; content and names are not public.
Official source · connect.lime-technologies.com · Official source · connect.lime-technologies.com · Official source · connect.lime-technologies.com
Availability still unclear
Third countries and "GDPR compliant"
According to the privacy policy WhatsApp also stores data outside the EU, over which the provider says it has no influence. For the website it names US services and partly still refers to the EU-US Privacy Shield. "GDPR compliant" is a provider claim.
Region, reason and source
Region covered: EU/EEA and beyond
Documented reason: The non-public agreement applies to the product; the policy mainly concerns the website. No authority assessment found.
Official source · connect.lime-technologies.com · Official source · connect.lime-technologies.com
Accounts & permissions
Based on provider documentation. Permissions depend on the account, integration and organization policies. Review the permissions actually requested before use.
Configuration covered: Hosted platform with roles for operators
Sources reviewed:
Show all 3 points
Memory and conversation continuity
1 of 6 criteria documented
The documentation names no dedicated memory feature. Workflows keep input for the duration of the chat, and additional nodes write it to the contact profile.
No memory feature documented; variables in chat and fields in the contact profile
Sources accessed:
Documentation by criterion
StoragePartly documented
Storage and scope
Workflow variables hold input for the duration of the chat, and further nodes save it to the contact profile. The documentation names no dedicated storage for the AI agent.
SelectionPartly documented
Selection and timing
In workflows you define yourself what gets saved. The documentation does not say whether the AI agent selects anything itself.
Edit & deleteNot publicly established
Inspect, edit and delete
According to the documentation contact fields can be changed by a node. It names no view for agent memories.
Access boundariesPartly documented
Agent and channel boundaries
The agent or Copilot accesses the whole knowledge base or individual folders. The documentation does not describe memory limits between agents or channels.
RetrievalPartly documented
Retrieval
According to the documentation the knowledge base is searched as needed, guidelines always apply. It does not say how a contact's earlier conversations feed in.
New conversationsDocumented
Session reset and compaction
According to the documentation a session ends on forwarding or ending by the agent, after the timeout or when the customer leaves the website. It says nothing about compaction.
Cost and effort
5 plans · Prices as of 5 November 2026
Prices and included usage
Pricing checked
Prices exclude VAT. The AI agent is included in no plan but is an add-on for Pro and Enterprise. The trial lasts 14 days.
| Plan | Price | Included |
|---|---|---|
| Free | EUR 0 per month | 1 seat, 1 channel, 200 conversations; no AI agent. |
| Pro | From EUR 105 per month with monthly, EUR 87 with annual payment | At least 3 seats, unlimited channels and conversations, 10 WhatsApp numbers, 5 chatbots, Basic API. |
| Enterprise | On request | At least 5 seats, 20 WhatsApp numbers, 10 chatbots, Full API, Advanced Routing, SCIM/SSO, account manager. |
| Connect AI Agent | Add-on: EUR 99 per month including 100 conversations | Billed per conversation. According to the FAQ unused conversations expire only at the end of the contract. |
| Workflows | Add-on: EUR 50 per month for 1,000 workflow runs | Workflows and workflow actions. The documentation refers to the account manager or support for booking. |
- The AI Copilot costs EUR 19 per month per seat.
- Third-party price information was not used.
Setup
Test for 14 days with Pro features, then the account moves to Free. The documentation recommends: knowledge base first, then AI agent, then AI Copilot. You set up actions and MCP per agent.
Operation & oversight
Based on public provider documentation. Assessments are editorial inferences from the stated properties. Actual time requirements and reliability have not been measured.
Deployment covered: Hosted operation by the provider
Sources reviewed:
Editorial assessment
Lime Connect documents real tool calls but stays tied to the customer conversation. Approvals before actions, error handling and the model provider remain open. You add the agent add-on and the workflow add-on to the base plan.
Show all 6 points
Evidence and open questions
26 sources · 4 open points
Open points
The reviewed sources contain no reliable information on these points. A gap says nothing about the product.
Europe: Availability still unclear
Requirements and limits: not yet confirmed
Sources and evidence
Official website, pricing page, privacy pages and documentation reviewed. The data processing agreement text and sub-processor list are available only on request and were not seen. Example tasks are editorial. Our own hands-on tests are still pending.
Editorial team: Michael Meierhoff · sources reviewed on . Provider information is not independent evidence of performance.
Provider
Lime Connect (Userlike) GmbH in Cologne belongs to the Swedish Lime Technologies and offers a customer communication platform.
- Operator
- Lime Connect (Userlike) GmbH
- Organization
- Provider
Changes to this profile 1
Customer communication platform from Cologne, formerly Userlike, with AI agents that act in connected systems through API actions, MCP and workflows.
These notes describe editorial changes. Source and pricing review dates appear in their respective sections.