Agenten-Kompass

AGENT PROFILES

Agentforce

Salesforce · Agent builders · Specialist agents

Configure agents and actions on the Salesforce platform for business processes.

Automate Organize office work Customer service

Salesforce Agentforce · Enterprise agent platform

Product and access

Agentforce is Salesforce's product family for enterprise agents. The current builder sometimes uses the newer term Subagent for what were previously called Topics.

Provider

Salesforce develops the CRM platform and Agentforce for agents using business data and configured actions. Agentforce is offered through multiple license and consumption models.

Operator
Salesforce, Inc.
Organization
Company
Provider sourcesSource 1 Source 2 Reviewed
01

Core features

7 features from provider sources · checked on 9 October 2026. Availability and limits are listed below.

  • Agent Builder

    The builder is used to create, configure, test, and activate agents.

    Source 2

  • Subagents by task

    Subagents bundle tasks, instructions, and available actions.

    Source 2

  • Actions as tools

    Actions can invoke flows, prompt templates, Apex code, or queries.

    Source 3

  • Salesforce data and knowledge

    Agents can work with suitable Salesforce data and knowledge sources.

    Source 5

  • Instructions and guardrails

    Natural-language instructions describe the agent's tasks and limits.

    Source 5

  • Preview and testing

    The Builder provides preview and testing before activation.

    Source 2

  • Actions through extension points

    Documented action types include Apex REST, AuraEnabled, SOQL queries, and Invocable Methods.

    Source 4
02

Requirements and limits

  • Requirement

    Supported Salesforce editions

    The new Agentforce Builder is documented for Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions.

    Source 2

  • Requirement

    Add-ons vary by agent type

    Additional licenses vary by agent type; the specific entitlement must be checked in the Salesforce organization.

    Source 2

  • Requirement

    Salesforce organization and access

    Data, actions, and channels depend on configured Salesforce connections and the organization's permissions.

    Source 2

  • Limitation

    Terminology change: topics/subagents

    Since April 2026, Salesforce calls Topics Subagents in the new builder; both terms appear in the documentation during the transition.

    Source 2

  • Limitation

    Consumption models per organization

    An organization uses Flex Credits or Conversations as its consumption model. Unused Flex Credits do not carry over to the next contract term.

    Source 7

Operation & oversight

Operational details for this profile have not yet been researched.

03

Practical tasks

Editorial examples based on documented features. No product tests performed.

01

Classify a service request

Your input
Customer question, approved knowledge base, and service flow
Possible result
An agent provides a sourced answer or hands the case to a person.
What to check
Review knowledge access, escalation, and write actions in the builder.
02

Prepare a sales follow-up

Your input
Opportunity data, requirements, and defined email action
Possible result
The agent provides a personalized follow-up draft.
What to check
Approve the data basis and message before customer contact.
EDITORIAL EXAMPLE

Design a service agent for approved customer information and defined actions.

Your possible prompt

Design a process for new requests: capture information, sort it by topic, and create a proposed response. Plan an approval step before external actions.

Getting-started idea based on documented capabilities. Not an executed product test. Adapt the task, data, and permissions.

04

Setup and pricing

Setup

Configure Salesforce context and agent actions

Prices and included usage

Pricing checked

Agentforce offers usage-based Flex Credits, conversation pricing and user licenses. Available combinations depend on the selected billing model.

Flex Credits
USD 500/100,000 Flex Credits

Usage by executed actions; standard action 20 credits.

Price source
Conversations
USD 2/conversation

Conversation-based billing for customer-facing agents.

Price source
Agentforce User License
USD 5/user/month

User access; Flex Credit consumption is billed additionally.

Price source
Flat Fee Access
USD 125/user/month

Flat-rate employee access within the listed offer.

Price source
  • According to the pricing FAQ, Flex Credits and Conversations are alternative consumption models within an organization; unused Flex Credits expire at contract end.

Pricing details

05

Sources and evidence

Current Salesforce Help, developer documentation, Trailhead and pricing page reviewed. Builder and agent type determine editions, add-ons and capabilities. The pricing page distinguishes Flex Credits, Conversations and user licensing.

Editorial team: Michael Meierhoff · sources reviewed on . Provider information is not independent evidence of performance.

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How we assess the sources