What it does
6 features
SAP Joule Agents · Agents for SAP business processes, with builder and governance
Product and access
According to SAP, the name Joule Agents is current. Joule is the overall engagement layer, Joule Work the interface, Joule Assistants coordinate, Joule Agents execute, and Joule Studio builds custom agents. SAP AI Agent Hub manages them, including agents from other vendors.
Core features
6 features from provider sources · checked on 5 November 2026. Availability and limits are directly below.
Prebuilt agents
According to SAP, Joule Agents run multistep tasks across SAP and other systems. Offerings exist per area such as finance, spend, supply chain, HR and customer experience.
Source 1Coordination by assistants
Joule Assistants interpret role and intent and choose the matching agents. Joule Work chooses the assistant for a task.
Source 3Three operating modes
Agents work in conversation, embedded in applications, or in the background, triggered by a business event, a schedule or a system signal.
Source 4Joule Studio
Builds agents and n8n workflows from a prompt, with low-code or pro-code, and provides them in Joule Work. According to the page, apps are coming soon.
Source 2SAP AI Agent Hub
Central inventory for SAP and other agents with monitoring, security rules and audit trail. According to training it is a base capability, with a premium tier for customers with Joule Studio or AI Units.
Source 4MCP and A2A
According to the product page, prebuilt agents use Model Context Protocol and Agent2Agent for cross-system workflows.
Source 1
Usable AI models
Fixed choice across providers
In Joule Studio, according to SAP, you choose from a range of language models for your own agents, with fields for provider, base model, advanced model and backup provider. The SAP tutorial shows OpenAI with GPT-4o; the pages checked give no complete list. They also do not say which models the prebuilt agents use.
Model families named
- OpenAI (GPT)
- Model choice
- You choose
- Your own API key
- Not stated
- Router or custom endpoint
- Not stated
- Local models
- Not stated
The rating covers the generally available main access. Partly documented · Sources accessed on
SAP Tutorials: Create agent to coordinate skills · SAP Learning: Building Joule agents · SAP News: New Joule Studio
Does it fit my task?
2 practical tasks · 5 requirements and limits
A good fit if …
- your processes already run on SAP cloud products
- agents should work with existing SAP permissions and an audit trail
- you want to build custom agents close to SAP data in Joule Studio
Less suitable if …
- you have no SAP landscape and are looking for a standalone agent
- you want to calculate total costs before talking to sales
- you want to try an agent right away without administrators
Editorial assessment based on provider documentation. Not a product test.
Practical tasks
Editorial examples based on documented features. No product tests performed.
Review billing anomalies
- Your input
- Billing data in the SAP system and an activated Billing Anomaly Agent.
- Possible result
- The agent flags unusual taxes and charges for review.
- What to check
- Review flagged cases and confirm the agent's availability in your own plan.
Build a custom procurement agent
- Your input
- A business description of the desired outcome in Joule Studio.
- Possible result
- Joule Studio creates an agent from it that can be used in Joule Work after testing.
- What to check
- Check permissions, approval steps and expected AI Unit consumption before rollout.
Have a billing agent flag unusual taxes and charges, then review the cases.
Your possible prompt
Design a process for new requests: capture information, sort it by topic, and create a proposed response. Plan an approval step before external actions.
Adjust the task, data and permissions.
Requirements and limits
Requirement
SAP cloud subscription
According to training, Joule Base comes with qualifying SAP cloud subscriptions and needs an entry to accept the AI terms. Agents are planned as premium AI.
Source 5Requirement
Consent for custom agents
During the free promotion a Customer Administrator must consent once. Without consent, deploying custom agents is blocked.
Source 8Limitation
Availability differs by agent
Training names general release, early access and planned dates in 2026 for the examples. The reviewed page contains no reliable complete list.
Source 4Limitation
Free promotion ends
According to SAP, the agent builder is free until December 2026 and then becomes a premium AI feature. The skill builder remains a base feature.
Source 3Not yet confirmed
Prices for AI Units and runtime from 2027
Training names consumption values but no price per AI Unit. For the runtime of custom agents it names billing through BTPEA, CPEA or PAYG without amounts.
Source 5
Can I use it?
With requirements
Europe & regional availability
The Joule help PDF (as of 20 October 2026) applies to Joule. The reviewed pages contain no separate region list for Joule Agents.
Reviewed scope: Joule data centers in Europe; agent-specific commitments open
Reviewed on:
With requirements
Joule data centers in the EU
The help names Frankfurt (EU01, EU10, EU11 as EU Access only, EU30) and Amsterdam (EU20) with subprocessor region Europe. You choose the data center during setup.
Region, reason and source
Region covered: EU
Documented reason: Applies to Joule. The help does not say whether every agent runs in every data center.
Availability still unclear
United Kingdom and Switzerland
The data center table names neither the United Kingdom nor Switzerland. For other locations the help points to cross-consumption across data centers.
Region, reason and source
Region covered: United Kingdom and Switzerland
Documented reason: No region in the table; the page does not state conditions for such customers.
Availability still unclear
Transfers and responsibility
SAP states that the customer must assess restrictions on international data transfers. Joule data can be used in anonymized form for improvement. Retention of interaction data defaults to one year after consent.
Region, reason and source
Region covered: EU/EEA
Documented reason: The page contains no commitment on in-region processing per agent.
Accounts & permissions
Based on provider documentation. Permissions depend on the account, integration and organization policies. Review the permissions actually requested before use.
Configuration covered: SAP-operated layer on top of existing SAP systems
Sources reviewed:
Show all 3 points
Documented
Account used
According to the architecture, SAP Cloud Identity Services controls authentication, authorization and federation. Agents work in the user context or autonomously with their own technical identity. The help describes configuration through SAP Identity Authentication.
Evidence · EvidenceDocumented with conditions
Admin approval
According to SAP, agents respect existing authorizations and have built-in oversight. Some agents act only after human approval. In Joule Studio you define human steps yourself. The pages do not fully list which prebuilt agents act without approval.
Evidence · EvidenceDocumented
Data access & team sharing
According to the architecture, effective rights are the intersection of user and agent permissions, enforced by the Agent Gateway. The architecture says bidirectional connection through the Agent Gateway for third-party agents is not yet supported.
Evidence
Memory and conversation continuity
1 of 6 criteria documented
Joule Memory is off by default, private and can be viewed, deleted and exported. The help does not say whether or how individual agents use it.
Joule Memory at user level; not described for individual agents
Sources accessed:
Documentation by criterion
StoragePartly documented
Storage and scope
Joule stores semantic memories such as preferences and roles and episodic summaries of conversations. Memories stay until you delete them. The section does not state the exact storage location.
SelectionPartly documented
Selection and timing
Memory is off by default. After you turn it on, Joule learns from your conversations. The page describes selection only roughly through the memory types.
Edit & deleteDocumented
Inspect, edit and delete
Under Settings and Personalization you view memories, delete some or all and export them. After you turn it off they stay stored but are not used.
Access boundariesPartly documented
Agent and channel boundaries
Memories are private and only for your own Joule experience. The section does not say whether individual agents access them. This applies in Joule Work and the web client.
RetrievalPartly documented
Retrieval
You can ask Joule what it knows about you. The page does not describe how agents retrieve memories during a run.
New conversationsPartly documented
Session reset and compaction
Conversations expire after 8 hours of inactivity and are deleted after 7 days. The reviewed help does not mention compaction in this context.
Cost and effort
3 plans · Prices as of 5 November 2026
Prices and included usage
Pricing checked
The product page only offers a demo request. SAP training describes the consumption model but gives no price per AI Unit.
| Plan | Price | Included |
|---|---|---|
| Joule Base | No additional cost with a qualifying SAP cloud subscription | Joule in conversation, skills and guidance in SAP applications. |
| Premium AI | 0.02 AI Units per agent action in 2026; price per AI Unit not stated | Agents. SAP planned the new model for Q3 2026 as a phased rollout. |
| Joule Studio | Building at no cost within fair use; runtime at no additional cost until the end of 2026 under a promotion, then by consumption | Custom agents, apps and workflows. |
- The figures come from an SAP training page, not a price list. For current classifications it points to the SAP Business AI Feature Catalog.
- Third-party pricing was not used as evidence.
Setup
Requires a qualifying SAP cloud subscription and activation of Joule. You build custom agents in Joule Studio with low-code or pro-code. The product page offers a demo request as the entry point.
Operation & oversight
Based on public provider documentation. Assessments are editorial inferences from the stated properties. Actual time requirements and reliability have not been measured.
Deployment covered: SAP-managed runtime; custom agents optionally on a customer-managed account through A2A
Sources reviewed:
Editorial assessment
SAP describes permissions and oversight in detail, but the evidence comes mainly from training and architecture pages. You need to confirm resuming, agent-specific data storage and prices with SAP.
Show all 6 points
Documented with conditions
Files and working state
According to SAP, Joule Work connects local files in a sandbox. Conversations in the web client expire after 8 hours of inactivity and are deleted 7 days after creation. The pages do not describe the working state of individual agent runs.
Evidence · EvidenceDocumented
Starting further runs
In system-triggered mode agents start on a business event, schedule or system signal. In conversational and embedded mode they start on request.
EvidenceOpen in reviewed sources
Resuming after failures
Training says agents adapt to changed conditions. The reviewed pages do not describe resuming after errors or aborts.
Evidence
Evidence and open questions
8 sources · 3 open points
Open points
The reviewed sources contain no reliable information on these points. A gap says nothing about the product.
Europe: Availability still unclear
Requirements and limits: not yet confirmed
Sources and evidence
SAP product pages, Q3 2026 release highlights, SAP training pages, architecture documents and the Joule help PDF reviewed. The product page FAQ answers were collapsed in retrieval. Community posts and some tutorials could not be read and are not used as evidence. Example tasks are editorial. Hands-on tests are still pending.
Editorial team: Michael Meierhoff · sources reviewed on . Provider information is not independent evidence of performance.
Provider
SAP offers enterprise software and provides Joule as the AI layer for it.
- Operator
- SAP
- Organization
- Provider
- Website
- www.sap.com
Changes to this profile 1
Prebuilt and custom AI agents from SAP that run multistep business processes across SAP and other systems and are coordinated by Joule Assistants.
These notes describe editorial changes. Source and pricing review dates appear in their respective sections.